Returns & Exchanges

RETURNS & EXCHANGES

If you have received defective merchandise or an incorrect order and would like to exchange within 5 days of receiving your order, please send an email with pictures of your order to info@qubeelashes.com.  We will gladly provide a replacement for your order. Exchange requests submitted after 5 days are not guaranteed. Qu Bee Lashes reserves the right to either replace the item or offer an in-store credit towards other products. No exchanges will be accepted without prior authorization.

Please note due to health reasons and the nature of the product, Qu Bee Lashes cannot accept exchanges on any opened products or products that appear to be used or lash trays (all types).

For an exchange please notify us within 5 days of receiving your order, items purchased need to be returned to us and exchanged within 5 days after contacting us. All customers are responsible for shipping costs associated with exchanges. Qu Bee Lashes will not pay shipping costs or pickup items, it is the customers responsibility to pay shipping for an exchanged order.

Qu Bee Lashes does not provide refunds and all orders placed are able to be exchanged only within 5 days after receipt for a replacement product or store credit. We reserve the right to either replace the item or offer an in-store credit towards other products.

ALL PRODUCTS ON SALE ARE FINAL SALE!  NO EXCHANGES OR REFUNDS! 

REGULAR PRICED MERCHANDISE MAY BE EXCHANGED OR STORE CREDIT ISSUED AS LONG AS PRODUCTS ARE UNUSED AND UNOPENED!

Not happy with your order?  We want all our customers to love our products and want to come back for more. If you have any questions, suggestions or are not satisfied with your purchase, please send an email to info@qubeelashes.com and we will get back to you within 12 hours.

Thank you and happy lashing!

Qu Bee Lashes Team